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>Call Center Text Analytics ? For Ultra-High Business Performance
Posted by Voziq on January 6th Kurt Zouma Chelsea Jersey , 2017


Text analytics is a call center technology that continues to thrive because it enables companies to learn more about their customers and work on unstructured data gathered from interactions with customers. When properly administered and adapted with call center best practices, text analytics software may give your company the competitive edge it deserves. Text analytics may be a relatively new technology, but it is expected to grow and continuously develop to meet the needs of both enterprise call centers and customers. There are five ways that call center text analytics can improve your business performance:

Monitor and coach agents and enhance the quality of service – When applied effectively, call center text analytics can monitor call center agents and the quality of taking calls. This way, managers can easily track an agent's adherence to the scripts while ensuring the fulfillment of regulatory requirements. Text analytics technology is versatile and can be used for coaching agents, too Kenedy Chelsea Jersey , so they can improve in reducing call volume and enhance the first call resolution. All of these factors can lead to improvement in the quality of service.

Enhance customer experience – Text analytics can improve customer experience. The software can mine and analyze text data and find aspects like stress and emotion in the customer's words and the reason for sending the message. This way, you can easily identify the needs, expectations, and wants of the customer, and use that information to meet them.

Recognize cross-sell and up-sell opportunities to boost revenue – Text analytics are not merely for call centers. It can be used by companies that deal with sales, too. This way John Terry Chelsea Jersey , the technology lets them identify up-sell or cross-sell opportunities for higher conversion rates and increased sales. Sales managers may use the technology to learn how certain cross-sell and up-sell has impacted the level of satisfaction in customers, and how various customers can respond to offers.

Save money as it minimizes operating expenses – Experts believe that the technology can pay for itself within three to nine months from being implemented. High-quality text analytics can lower call center costs by minimizing operating expenses. Likewise, it can detect ways to prevent spending money as you generate incremental revenue, and detect cost savings in the process.

Lower customer attrition – Call centers can minimize attrition rates with text analytics as this technology helps identify the reasons why customers leave. This allows companies can make the necessary changes to retain customers and encourage repeat patronage. Likewise, it may help improve the quality of customer satisfaction and experiences.


About The Company:


VOZIQ is a Washington D.C. based technology company helping enterprise contact centers mine customer interactions to improve customer experience and contact center performance. Our managed analytics services offer benefits of synergy of cloud-based technology, proven solutions and a team of industry experts.

Fusion Biopsy System Market Analysis 2018-2025: Key Findings Gary Cahill Chelsea Jersey , Regional Growth and Future Prospects

by Market Research · January 18, 2019


19 Jan 2019 –聽Global聽Fusion Biopsy System Market聽is expected to grow at a significant CAGR in the upcoming years as the scope, product types and its applications are increasing across the globe. A Fusion biopsy system blends MRI, ultrasound for better view. Prostate cancer could be hard to detect. It is termed as fusion guided biopsy, or fusion biopsy. Furthermore, biopsy implies taking sample of the tissue from the body to examine or detect it in a better manner. When an initial test shows abnormality in certain areas of the sample; biopsy is recommended.


The factors that propel the growth of the Fusion Biopsy System Market include increasing demand Eduardo Chelsea Jersey , changing standard of living, rising cancer disorders, sedentary life style and awareness among people. Fusion Biopsy System Market is categorized based on applications, and geography. Fusion Biopsy System Market is categorized based on application into Hospitals, Ambulatory Surgical Center (ASCs), Diagnostic Centers


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Fusion Biopsy System Market is categorized based on geography into Asia Pacific (China Eden Hazard Chelsea Jersey , India, ASEAN, Australia & New Zealand), Japan, Middle East and Africa (GCC countries, S. Africa Dominic Solanke Chelsea Jersey , Rest Of MEA), North America (U.S., Canada), Latin America (Brazil, Rest of Latin America), Western Europe (Germany Diego Costa Chelsea Jersey , Italy, France, England, Spain, Rest of Western Europe), and Eastern Europe (Poland David Luiz Chelsea Jersey , Russia, Rest of Eastern Europe). North America has been at the forefront with regards to Fusion Biopsy System Market and will continue to rule the roost in the years to come.


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